Our Repair Process for Apple’s IPOD and IPHONE Explained

One of the most common questions we receive is ‘How does this all work?’. To answer this, we put together the video on the right and the following flowchart to help explain the entire process, whether you know exactly what is wrong with your device so you have purchased a part from us and are sending in your device, or if you are not quite sure what is wrong with your device and are sending it to us for an evaluation. The images below are clickable, so if you want to read more details about a particular section, you can drill down for more information. If you are still unclear about something, please feel free to contact us and we will be glad to put your mind at ease and answer your questions.

Step 1: Device is Damaged
You go to use your IPOD or IPHONE and it doesn’t turn on, or you have dropped it and it’s quite evident what’s happened. Or perhaps it’s something in between! No matter. Regardless of the issues plaguing your device, we have the expertise in-house to repair it quickly, or we can evaluate it to let you know what repairs are needed. We have been in business for almost five years now, and we are the experts in IPOD and IPHONE repairs!
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Step 2: Order is Placed
Place your order on our secure website, or give us a call during normal business hours and we can take your order. An order must be placed BEFORE you send your device to us.
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Step 3: Device Received
We receive up to 100 devices per day, so it is critical that a printout of your order confirmation be included inside, and the order number is written on the outside of your packaging. This helps us match up your device to our records. After your device is removed from its’ packaging, we test it out, make a note of any issues, and send an email to let you know that your device has been received.
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Step 4: Device Evaluated
After your device is received, it is evaluated by one of our technicians. Even if you are sending your device in for a specific, known repair (e.g. new battery, replace screen, etc.), our technicians will check everything they can on your device, and we will bring any findings to your attention. After we evaluate a device, we will send you an email to give us a call so that we can discuss the findings in detail.
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Step 5: Repairs Approved or Declined
If your device is sent in for an evaluation, or you have prepaid for a repair and we find another issue, we do not proceed with any repairs until we receive your authorization to do so. We also do not keep your entire credit card information on file, so at the time of authorization, your payment details will be collected. If you decline repairs, you may actually receive a credit, and your device will be carefully re-assembled and moved to our shipping department and be returned.
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Step 6: Card Charged
If your device is sent in for an evaluation, and you have approved repairs, your credit card will be charged right before we conduct the repairs that you authorized. It may take a day or two for the charge to appear on your statement.
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Step 7: Device Repaired
A qualified, trained technician who is familiar with your model will be conduct the necessary repairs on your device. Devices are prioritized based on the date the repairs are approved, and then by date received.
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Step 8: Device Tested
After your device has been repaired, it is moved into our Quality Control phase, where everything that can be checked on your device will be checked. If for some reason your device fails testing, it will be sent back to the technician who performed the repairs for another look. No one else puts as much emphasis on testing at this stage of the process as we do, and we want your repaired device to be returned to you in perfect working order.
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Step 9: Device Shipped
Once your device has passed all of our tests, it is carefully packaged up and sent back to the same shipping address you provided to us, via the method of shipping you are asked to select when you place your order. We strongly recommend using a shipping method like UPS or FedEx so that you will receive a tracking number via email and can follow the shipment.
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Please do not let the multiple steps above confuse or scare you! We work with customers from all over the planet, day in and day out, thousands and thousands of times each year, and we have the repair/evaluation process perfected. We are a legitimate, hard-working, honest company with only your best interests in mind, and we hope to see your order and device soon!

Click here to start your IPOD Repair or IPHONE Repair Search now!