Recent Comments from Customers with Support-Related Issues

"I have nothing but wonderful things to say about my experience with you! The Video iPod battery support was excellent. The questions I sent via email were answered very quickly, and my iPod was fixed and returned on time as promised. Thank you so much!"
Michelle from Spokane, WA (Order 44925)

"You have mastered the art of customer service - (1) instructions with COLOR PHOTOGRAPHS, not just illustrations, (2) a screw driver that's MAGNETIC so the screw won't roll away, (3) prices which are EXCEEDINGLY REASONABLE, and (4) iPod mini support ready to answer your questions. At first I was a little apprehensive since the iPod mini is so small and it must be completely taken apart, but the instructions were easy to follow, the tools worked just as advertised, and it only took about 20 minutes, tops. My reinvigorated iPod now carries a charge which lasts much longer than with the original battery, which was quickly dying. Thanks for all your help - I'll be sure to recommend you to others!"
David from Raleigh, NC (Order 46146)

"Thanks, I am a very happy person right now. I just got my iPod mini battery. I was quite scared about installing it. But, I followed your very clear directions, and yes, it works great. Now I do not have to buy that iPod nano, that frankly, is way too small and I just do not like. It feels great when people actually provide what they advertise. I am a very happy, satisfied customer"
Carlos from El Paso, TX (Order 30338)

"I did want to take the opportunity to say that yes, the replacement iPod battery you sent seems to be working great... it charged up and is performing well. I haven't noticed a significant increase in battery life over the stock battery, but that's not a fair assessment as I haven't actually kept time to compare and let it run down completely yet. It certainly seems (at the very least) an equal replacement to the stock battery. I am satisfied with the replacement. I also wanted to state how impressed I am with my complete customer experience with you all. I always am a little nervous in online commerce with companies I haven't thoroughly researched... I essentially found out about you from a Google search, and then did some price comparison with other online battery vendors. You had the best prices, and from the information on your site, seemed to have the most comprehensive instructions and ipod battery support. I got my order quickly, and was very impressed with the tools and clear, illustrated step-by-step walkthrough of how to replace the battery. When it seemed the battery I got was defective, I instantly got a sick feeling in my stomach, as I have had bad experiences with returning online goods in the past. To my pleasant surprise, the phone representative I got when calling your number was extremely helpful and courteous, and quickly responded with apologies and assurance that I would get a new battery right away with a pre-paid envelope to return the old one. Within minutes, I had an email outlining everything he had told me, and confirmation that a new one was on its way. I had the replacement days later, and all was well. I'm even impressed by this follow up that you got the one I returned and this follow-up email. Fantastic! It is so refreshing to have a good experience that could so easily have turned out poorly. Granted, an ideal experience would have not included the first defective battery, but these things happen as a general fact of life. The fact that it was remedied so well speaks volumes... and you have certainly gained my confidence as a buyer, and I will definitely purchase from you again, and recommend you to my friends. Thank you very much and keep up the great work!"
Vince from Grand Rapids, MI (Order 27265)

"I have never had a company have this kind of personalized care for a singular customer. Your hard work and dedication to keeping the customer first has not been overlooked and I commend you for it."
Kyle from Hattiesburg, MS (Order 29378)

Read even more testimonials here...

Examples of iPod Repair Issues that We Have Encountered and Resolved

"#1- iPod will not power on #2-Cracked screen" "shuffling stuck, then eventually wouldn't even turn on. Screen maybe cracked." "i am bringing you 2 iPods... my daughters and my own. both were received as xmas gifts, both completely quit working about the same time. neither iPod will turn on at all. i will deliver them to your store on De Zavala this morning. thanks!" "I replaced the battery that I ordered from your company. It would not charge .Tried three different cables but still would not charge." "it gives apple logo but wont boot up to regular desktop screen. they got it to boot up in apple store. even updated the software, but the battery wouldn't hold a charge."
(Orders 59290, 59300, 59319, 59321, 59354)