Guidance for Safe Shipping

If you selected Service Option 3 or 4 and have opted to have us send you a box and return shipping label, keep an eye out for a package from us. This package will include a box for sending us your iPod and a return shipping label for sending it back to us. Also inside will be specific packaging instructions that we suggest you follow before returning your iPod to us. There is no need to read any further on this page if you fall into this category.

If you selected Service Option 2 and have opted to send us your iPod or iPhone to us for a battery replacement or evaluation, please read the following information in its’ entirety before packaging up or shipping us your device:

01. Backup (synchronize) your music and/or data with on your device with your computer. In most cases, you will not lose any music and/or data during the battery replacement process or evaluation, but we recommend a backup just in case.

02. Slide the power switch to the ‘Off/Hold’ position and place a small piece of masking tape (don’t use Scotch or duct tape, which can mar the surface) over it to prevent the device from turning on during transport.

03. Remove all covers, cases, clips, ear buds, headphones, etc. from your device and place your iPod or iPhone only into an anti-static bag (preferably) or a sandwich bag and seal shut to protect the device from any moisture or water damage.

04. Surround your iPod or iPhone with several layers of foam or bubble-wrap (no shipping peanuts, please!) and enclose in a sturdy (200-pound test is strongly recommended) cardboard box. Please do not place your device in a soft-sided envelope or mailer or your device will arrive damaged!

05. Enclose a print-out of the Order Confirmation that was emailed to you after checkout inside the box and seal with shipping tape. If you want to receive your old battery back after a battery replacement has been completed, please let us know on this sheet of paper. By default, we will properly dispose of your old battery unless you indicate that you want it sent back with your device.

06. If you have the time, we’d greatly appreciate an email to shipping@ipodjuice.com letting us know (1) when you shipped your device, (2) what carrier (e.g. USPS, FedEx, UPS, DHL, etc.) you used and (3) if applicable, the inbound tracking number of your shipment.

07. Place a shipping label on your package and send to:

Milliamp LTD – XXXXX (where ‘XXXXX’ is your five-digit order number)
5890 De Zavala Road Suite 107
San Antonio, TX 78249-2269
800-809-8133 (Toll-Free)
210-568-7473 (Local and International)

Note 1: Please use our official company name, Milliamp LTD, on the shipping label (instead of ‘ipodjuice.com’) – we don’t want anyone else to know that there is a valuable iPod or iPhone inside the box!

Note 2: Please do not ship your iPod or iPhone in the original box that it came in. We hardly ever use the same box that your device arrives in for the return leg, so please keep this in mind when you choose your packaging.

The sooner you ship us your device, the sooner we can perform the requested service and get you jamming again! We typically can work with your device on the same day that it is received and then contact you with an update immediately afterwards. We will ship it back to you using the shipping method that you selected during check-out on the next business day.

Milliamp LTD will make at least two attempts to contact you by email or telephone if we have not received guidance from you on how you wish to proceed with any needed repairs. Devices that are left at our facility for more than 90 days from the day they were received will be automatically recycled, and they will not be sent back to you.

If you have any questions about the status of your device, please contact us at 800-809-8133 or send an email to order@ipodjuice.com.