Guidance for Safe Shipping

If you are planning to send us your device (using your own shipping method [Option 2] or a pre-paid return shipping label that we will email to you [Option 3 or 4]), please find our shipping address below, as well as some simple instructions for packaging up your device so that it arrives at our location safely:

1. Backup (synchronize) your music and/or data with on your device with your computer. In most cases, you will not lose any music and/or data during the battery replacement process or evaluation, but we recommend a backup just in case.

2. If possible, charge up your device fully.

3. If you are sending an IPHONE or an IPOD TOUCH, either disable or provide us with your 4 digit passcode.

4. If you are sending an IPHONE, IPHONE 3G, or IPHONE 3GS remove the SIM card from your phone and do not send it with your package.

5. We recommend that you carefully inspect your device before you package it up. Make a mental or written note (or pictures) of any scratches, ding, dents, smudges, nicks, cuts, and other damage that may or may not be evident. The more that you can prevent the device from sliding around inside the packaging during transit, the greater the chance it will arrive at our location without additional damage. Once the device arrives, we take great care to minimize scratches and other dings while the device moves from one stage to the other (including the final stage when we package up and send it all back to you), but it always helps if you have a good image of its’ overall condition before sending it in to us.

6. On devices where this is possible, slide the power switch to the ‘Off/Hold’ position and place a small piece of masking tape (don’t use Scotch or duct tape, which can mar the surface) over it to prevent the device from turning on during transport.

7. Remove all covers, cases, clips, ear buds, headphones, etc. from your device and place your IPOD or IPHONE only into an anti-static bag (preferably) or a sandwich bag and seal shut to protect the device from any moisture or water damage.

8. Surround your IPOD or IPHONE with several layers of foam or bubble-wrap (no shipping peanuts, please!) and enclose in a sturdy cardboard box. Please do not place your device in a soft-sided envelope or mailer or your device could arrive damaged!

9. Enclose a print-out of the Order Confirmation that was emailed to you after checkout inside the box and seal with shipping tape. If you want to receive your old battery back after a battery replacement has been completed, please let us know on this sheet of paper. By default, we will properly dispose of your old battery unless you indicate that you want it sent back with your device.

10. If you have the time, we’d greatly appreciate an email to service@milliamp.com letting us know (1) when you shipped your device, (2) what carrier (e.g. USPS, FedEx, UPS, DHL, etc.) you used and (3) if applicable, the inbound tracking number of your shipment.

11. Place a shipping label on your package and send to:

Milliamp LTD – XXXXX (where ‘XXXXX’ is your order number)
5890 De Zavala Road Suite 107
San Antonio, TX 78249
800-809-8133 (Toll-Free)
210-568-7473 (Local and International)

Note 1: Please use our official company name, Milliamp LTD instead of our domain name on the shipping label.

Note 2: Please do not ship your IPOD or IPHONE in the original box that it came in. They are bulky and difficult to keep with your device as it moves from stage to stage here in our shop. We hardly ever use the same box that your device arrives in for the return leg, so please keep this in mind when you choose your packaging.

Note 3: If you select Option 3 or 4 and want to have us email you a return shipping label, please be aware that (1) it may take up to 24 hours for this return shipping label to be emailed to you after your order is placed, and (2) you must open and print out your return shipping label within ten days after you receive it, or the label will no longer be active.

Once your package arrives in our shop you will receive an email from us letting you know that your device has been checked into our system and added to the queue to be evaluated by our techs. You can expect this email by the close of business on the same day the shipping service shows your package as delivered, we receive a large number of packages and as soon as yours has been opened and checked in you will hear from us.

The sooner you ship us your device, the sooner we can perform the requested service and get you jamming again! We typically can work with your device within a few days after it is received and then contact you with an update immediately afterwards. We will ship it back to you on the next business day after it passes rigorous testing using the shipping method that you selected during check-out.

If you are sending us a device, and also ordered a kit or other accessories, these additional items will ship back along with your device, unless you request otherwise.

Milliamp LTD will make at least two attempts to contact you by email or telephone if we have not received guidance from you on how you wish to proceed with any needed repairs. Devices that are left at our facility for more than 90 days from the day they were received will be automatically recycled, and they will not be sent back to you, in accordance with our Terms of Service.

If you have any questions about the status of your device, please contact us at 800-809-8133 or send an email to service@milliamp.com.