Frequently Asked Questions


This page is broken into three sections: General Questions, IPOD/IPHONE Repair Questions, and iPod/iPhone Battery Installation Questions.

General Questions


General Questions | iPod/iPhone Repair Questions | iPod/iPhone Battery Installation Questions




We offer a hassle-free return if you are not completely satisfied with our products and/or services within 30 days from the date of purchase. For more information, please see our Return Policy for more details.




No problem. The best way to resolve this situation is to place a brand new order for the correct item(s) right here on our website. In the 'Comments' field, please let us know that you are entering a replacement order. You have 30 days from the date of purchase to return your first order for a refund. Simply mail the ENTIRE KIT (tool(s), battery, instructions) back to the address listed here. If possible, please use the same packaging the your item(s) arrived in, and write 'RETURN - XXXXX' (where the X's are your Order Number) on the outside of the package. Once received, we will credit the same credit card used during checkout (less the original shipping and handling charge).




Don't feel bad - most people have no idea what generation iPod they have. First, look closely at the color of the ScrollWheel and the location of the navigation buttons (e.g. reverse, menu, play, fast forward) on your iPod. Next, compare your iPod to the iPod pictures and descriptions on our "What Kind of iPod Do I Have" page.

Once you have found the picture that best matches your device, click on the picture of the iPod to see iPod battery replacement kits that are available for your model. Select one that meets your needs and, under the product description on the right-hand side, you will see the several iPod model numbers and even a generic description of each type of iPod to ensure that you have found the right kit.




Unfortunately, it is very hard to open the iPod Shuffle without breaking it. On top of that, the battery is soldered to the motherboard and quite difficult for the average consumer to replace. It for these reasons that we’ve decided not to offer a battery for the iPod Shuffle.




Yes, we are a real business! We have a physical location, we have employees, we have inventory, we have hours of operation, we accept credit cards, we are a member of the San Antonio Chamber of Commerce, we have been featured on Fox News, NBC, and the San Antonio Business Journal, we have been in business for four years and counting now, and we have serviced thousands and thousands of satisfied customers, and can probably count the number of unhappy customers on one hand after all these years , so yes we are the real deal. We are a tight-knit company with great, honest employees that prides itself on excellent customer service, frequent communication, accuracy, reliability of our parts, and attention to detail. We look for ways to delight our customers at every stage of the process. We do not scam anyone. Never have. We are a legitimate company and frankly, we get a little upset if someone implies that we are not. Still not convinced? Read what the owner has to say – you can even contact him yourself if you are still on the fence!




We only accept credit and debit cards (VISA, MasterCard, AMEX, and Discover).




Aside from needing a few details from you to complete your order, we have absolutely no interest in any of your personal information. You will never receive spam from us. We will not give, sell, or provide any of your information to anyone at anytime. Although our technicians briefly power on your device after replacing the battery to verify that everything is working properly, we do not access any data and/or songs that you might have on your iPod. For more information, please see our Privacy Policy for more details.




We recommend a great piece of software called CopyTrans, the ultimate backup tool to transfer iPod/iPhone content to computer or directly to iTunes. CopyTrans backs up music, videos, podcasts and subscriptions, audiobooks, playlists, ratings, metatags and more. CopyTrans is also compatible with all iPod and iPhone models including the newest iPhone OS 3 and recently-released iPhone 3GS. Head to the experts at CopyTrans for all the details, and please tell them we said hello.




All of the images that you see on our website were taken by a professional photographer, and then edited by a graphic designer (and this process is not cheap!). None of the images on our site were taken from Apple or any other sources. We respectfully request that you do not use any of the images on our website without first obtaining permission to do so. You can read more about this (and see our photographer in action!) on our Copyright page.



IPOD/IPHONE Repair Questions


General Questions | iPod/iPhone Battery Installation Questions | iPod/iPhone Repair Questions




First, please don’t let all the words here freak you out! We are just being very detailed to set your expectations and make the process very clear. We have created a video and chart to make our process easy to understand.

Start off by placing an order on our website for the repair evaluation that best matches the model you have. If you are not sure, just add this repair evaluation product to your cart. Continue through checkout, making sure to provide us with as much detail regarding the issues you are experiencing with your device in the ‘Comments’ field (if your device has a passcode, be sure to include that as well so that we can properly access and test out your device). After your order has been placed, print out your order confirmation that we email to you immediately afterwards, and include it with your device. If you opted to make your own shipping arrangements, go ahead and do that next. If you indicated that you want us to email you a shipping label, keep an eye out in your inbox (or junk mail filter) for an email from UPS – this is a manually-generated label, so expect it to be generated during normal business hours.

After we receive your device, we send you a courtesy email letting you know that it has arrived. If you selected a pre-specified repair, and we determine that that is all you need, we will complete the repair and move your device into testing. If we find other issues with your device, we contact you right away so that we can discuss them with you before we proceed any further. If you sent in your device for a repair evaluation, a technician that is an expert with your model will evaluate it thoroughly, and then send you an email once the evaluation has been completed, asking you to call us so we can discuss the findings with you in person (we can email this to you as well if you wish).

The great thing about our repair evaluation is that the cost of your evaluation goes towards any repairs that you authorize. If you opt to not have your device repaired, we will re-assemble your device (if necessary), return it back to you via the same shipping method you selected at checkout, and we keep the evaluation fee to cover our labor. If you authorize repairs, we will ask for your credit card information, but your card is not charged until we actually perform your repairs.

After your device has been repaired, we test it out thoroughly, typically including an overnight stay or two to ensure everything is working great. Afterwards, your device heads to our shipping department, where it is tested once again, and then packaged up for the safe journey back to your shipping address. We do not require a signature for the return shipping of your device from us back to , but it is insured. This being said, we rarely have issues with a device not arriving at our location or your location, but we always recommend using a carrier that provide a tracking number for both shipping legs.




The repair evaluation is the best thing to select if you know your iPod or iPhone is not working, but you are not sure why. If you have an obvious issue with your device, such as a broken screen or a battery that is not holding a charge, then go ahead and select that product.




If we find that there are issues with your device that are above and beyond what you original sent it in for, we will immediately notify you via email to please give us a call so that we can discuss it with you in person. We do not just assume you want the additional repairs. Only after we discuss all the options with you will we carry out your wishes, whether that means sending back the device unrepaired, completing just the repair that you ordered initially, or completing the additional repairs that we brought to your attention.




The short answer to this is: backup your data before sending your device to us. We are not responsible for the loss of any of your data as detailed in our Terms of Service. This being said, we take every precaution to keep your data intact while performing evaluations and repairs. In most cases, your data are not affected. There are times, particularly during a hard drive replacement and/or a logic board replacement, that your data could be lost during the procedure. Additionally, and this is rare, but devices can also be delayed or lost during shipping. It is for these reasons that we always recommend synching your data with your computer before sending it to us.




We guarantee the parts we install and the labor for those repairs for one full year from the date of purchase. We cover our batteries and screens for ten full years from the date of purchase. Most other repair companies will only cover their repairs and labor for just 30 days. If for any reason during this time the parts we installed in your device fail, please contact us so that we can make the necessary arrangements to get it returned back to us so that we can make the necessary repairs free of charge. You will be required to cover the cost of shipping to get the device back to us, and the cost of shipping the device from us back to you.




We suggest that you carefully look over your device before you pack it up. Make a mental or written note (or take photos) of any dings, scratches, dents, smudges, cuts, nicks, and other damage that may or may not be apparent. The more that you can prevent the device from moving around inside the package during shipping, the greater the chances it will arrive at our shop without damage. Once the device is in our hands, we take great caution to avoid scratches and other damage while the device moves from one stage to the next (including the final stage when we pack it up and send it back to you), but it is always good if you have a good idea of its’ overall condition before shipping it to us.


IPOD/IPHONE Battery Installation Questions


General Questions | iPod/iPhone Repair Questions | iPod/iPhone Battery Installation Questions

General Battery Installation Questions are immediately below this group of links. Click one of the links for more specific support:

Battery Support for Apple's iPod Video Battery Support for Apple's iPod mini
Battery Support for Apple's Fourth Generation iPod Battery Support for Apple's Third Generation iPod
Battery Support for Apple's iPod Photo Battery Support for Apple's iPod nano
Battery Support for Apple's Sixth Generation iPod classic Battery Support for Apple's iPod touch
Battery Support for Apple's First and Second Generation iPod Battery Support for Apple's iPhone




Depending on the frequency of use, the battery in your iPod or iPhone should last between 12 and 18 months. If your battery is only holding a charge for one or two hours and then dies suddenly, most likely the battery is fatigued and needs to be replaced. Sometimes, an iPod or iPhone won't even start up if the battery is dead. The best way to determine if your battery needs to be replaced is to connect it to an AC power source using the cable that came with your iPod or iPhone. If the device powers on and functions properly when connected to this power source, but shuts down a few minutes after being disconnected, you more than likely need a new battery.




No. Your data (music, pictures, etc.) are stored in a small hard drive and is not normally affected during the battery replacement process. Although data loss are very unlikely, we still recommend that you make sure all your songs/data are saved on your computer before starting the battery replacement process.




With our tools and instructions, the process is relatively straightforward. The key is to take your time and pay close attention to every step and photograph during the battery replacement process. There’s a really good synopsis of the battery replacement process for each kit that we sell near the bottom of each product description page called ‘From the Tech Bench’. If you receive your kit and decide that you just don't feel comfortable proceeding, just contact us and we can schedule some time to have a technician walk you through the process or we can send you instructions on how to package and where to send your device to us, and we can replace the battery for you for a nominal fee.




Yes! Although our battery replacement instructions are very detailed, we realize that some people just don't feel comfortable cracking open their device and messing with circuit boards and power connectors. We offer several options depending on your level of urgency. You can read more here about how our repair/battery replacement process works.




We replace iPod batteries within a few days after your device arrives and, after it passes rigorous testing, will ship it right back to you. You can specify your shipping preferences and level of urgency during check-out.




Yes! We have a whole slew of them. Watch one of our technicians replace an iPod battery using one of our kits.




We guarantee our iPod batteries for a full ten (10) years! No other IPOD battery company out there offers this duration of coverage! For more information, please see our Ten (10) Year Battery Guarantee for more details.




No. Please do not remove the white label from the exterior of your new battery. The label identifies it as one of our batteries, should you ever need to replace it. If you removed the white label from your new battery, please contact us and we can make arrangements to send you a brand new one at no extra charge. In the meantime, please remove your new battery from your IPOD and place it inside a plastic sandwich bag – if the battery ruptures, the odor is not pleasant!




No problem. Just contact us and we will be happy send you an electronic copy free of charge. Please include your Order Number in the body of your email, as we only provide electronic copies to customers that have already purchased from us.




Please turn off your iPod immediately. It's likely that the battery or hard drive is not laying completely flat, which can cause the hard drive to be misaligned inside the device. This misalignment could place excess pressure on the hard drive when the unit is closed back up, which may account for the heat you are feeling.

Please open up your iPod again (following all of the steps and warnings about static electricity as outlined in the instructions) and make sure that the battery cables are not preventing the battery and the hard drive from laying completely flat. Additionally, for the 1st, 2nd, 3rd, 4th, and 5th Generation iPod, please ensure that both halves are not overly pressed together.




With the exception of the 4th Generation iPod, iPod Photo, and U2 iPod, the battery replacement instructions and the tools needed to replace the battery in each model iPod vary greatly. Therefore, if you have more than one model iPod, we strongly recommend purchasing the entire battery replacement kit for each. And watch out for the 5th Generation iPod Video and the 6th Generaton iPod classic, while they look very similar, we only offer a do-it-yourself kit for the iPod Video, the iPod classic is a challenge to open and we recommend sending it to us for battery replacement.




Lithium-Ion batteries do not require priming, which means that after one solid 4-hour charge, your battery should be good to go. Our batteries work with the exact same charger you have/use now. A couple of other tips, however: Do not let your battery die completely. Although this will not ruin the battery, it will take much longer to recharge it to full capacity. Also, if you need to store your device away for a long period of time, store the iPod or iPhone with the battery at about 40% power. This will extend the life of your battery greatly.

Factors that can influence battery playtime include (but are not limited to) backlight use, volume level, navigation frequency, and even the quality of your audio files (as larger files require device with disk-based hard drives to “read” more frequently).

Please note that a 3rd Generation iPod will not charge through your USB port, only via FireWire. The issue stems from the USB cable itself, since a third generation iPod requires a 12v charge, and the USB cable can only carry a 5v charge.




Yes! Our iPod batteries are 100 percent compatible with every method of charging out there. Want to pick up a new iPod charger for your iPod? You can easily add one of our charging accessories to your cart during the checkout process (and our prices are phenomenal, too!).




As a battery's capacity increases, so too does its weight. However, this increase is so slight that it is measured in grams and is hardly noticeable.




We’d be more than happy to dispose of your old iPod battery for you. Just wrap it up and send it back to the same return address that was on your shipping label. Please don’t place the old battery in a regular envelope or it will break free during transit and all we will receive is an empty envelope with a rip in it (this really happens!). Instead, use a padded mailer (the white one that your kit probably arrived in will work nicely) and include a printout of your order number so that we can let you know that we’ve received your battery, which we will dispose of it properly for you.




We are committed to protecting the environment. If you opt to have us replace your battery, we hand the old, original stock battery over to an approved handler of hazardous material, who disposes of it in an environmentally-friendly manner. If you wish, we can return your old battery along with your serviced iPod - just let us know during check-out.




The term 'mAh' stands for "milliamp hours" and is a number used to measure the total capacity of a battery. Generally speaking, the higher the number of mAh, the longer the amount of time a battery will last between charges.