Frequently-Asked Questions

The answers to most questions that arise before the purchase can be found here on this page. The answers to most questions that arise during and after the battery replacement process can be found on our Support page.



How hard is it to change the battery in my iPod or iPod mini? What if I can't do it myself?

With our tools and instructions, the process is relatively straightforward. The key is to take your time and pay close attention to every step and photograph during the battery replacement process. There’s a really good synopsis of the battery replacement process for each kit that we sell near the bottom of each product description page called ‘From the Tech Bench’. If you receive your kit and decide that you just don't feel comfortable proceeding, just contact us and we can schedule some time to have a technician walk you through the process or we can send you instructions on how to package and where to send your iPod to us, and we can replace the battery for you for as little as $20.


What is your Return Policy?

ipodjuice.com offers a hassle-free return if you are not completely satisfied with our products and/or services within 30 days from the date of purchase. For more information, please see our Return Policy for more details.


When are you guys going to have a battery for the new Apple iPhone? We want a new iPhone battery now!

We have been successfully replacing iPhone batteries ever since they came out, so check it out to learn more about our offerings.


How can I tell what kind of iPod I have?

Don't feel bad - most people have no idea what generation iPod they have. First, look closely at the color of the ScrollWheel and the location of the navigation buttons (e.g. reverse, menu, play, fast forward) on your iPod. Next, compare your iPod to the iPod pictures and descriptions on our "What Kind of iPod Do I Have" page.

Once you have found the picture that best matches your device, click on the picture of the iPod to see iPod battery replacement kits that are available for your model. Select one that meets your needs and, under the product description on the right-hand side, you will see the several iPod model numbers and even a generic description of each type of iPod to ensure that you have found the right kit.

Still not sure? Watch this short video to help you figure it out:

Get the Flash Player to see this player.

Do you accept checks or money orders?

While we prefer to route you through our normal checkout process here on our website and accept your payment via credit card, we will accept a check or money order made payable to ‘Milliamp LTD’ (our official company name). Mail your check or money order to the address shown here. Please include a printout of the exact item you wish to order from us. Make sure that the total amount of your check or money order includes the cost of the kit and the cost of your desired shipping. It is imperative that you also include all of your contact information (full name, address, city, state, zip code, phone number, and email address) so that we can ship your package to the correct address AND let you know via email that payment has been received and that your package is heading your way.


Are you guys a “real” business?

Yes, we are a real business! We have a physical location, we have employees, we have inventory, we have hours of operation, we accept credit cards, we are a member of the San Antonio Chamber of Commerce, we have been featured on Fox News, NBC, and the San Antonio Business Journal, we have been in business for three years and counting now, and we have serviced thousands and thousands of satisfied customers, so yes we are the real deal.


How do I know if my iPod battery needs to be replaced?

Depending on the frequency of use, the battery in your iPod should last between 12 and 18 months. If your battery is only holding a charge for one or two hours and then dies suddenly, most likely the battery is fatigued and needs to be replaced. Sometimes, an iPod won't even start up if the battery is dead. The best way to determine if your battery needs to be replaced is to connect it to an AC power source using the cable that came with your iPod. If the device powers on and functions properly when connected to this power source, but shuts down a few minutes after being disconnected, you more than likely need a new battery.



Do you have any videos of someone replacing the battery in their iPod?

Yes! We have a whole slew of them. Watch one of our technicians replace an iPod battery using one of our kits.


How long are your batteries guaranteed? What kind of a warranty do your batteries carry?

ipodjuice.com guarantees our iPod batteries for a full ten (10) years! No other iPod battery company out there offers this duration of coverage! For more information, please see our Ten (10) Year iPod Battery Guarantee for more details.


Will my current method of charging (e.g. cables, docking station, automobile charger, etc.) still work with my new ipodjuice.com battery?

Yes! Our iPod batteries are 100 percent compatible with your computer and every method of charging out there. Want to pick up a new iPod charger for your iPod? You can easily add one of our charging accessories to your cart during the checkout process (and our prices are phenomenal, too!).


Will I lose any of my songs when I replace the battery in my iPod?

No. Your data (music, pictures, etc.) are stored in a small hard drive and is not normally affected during the battery replacement process. Although data loss are very unlikely, we still recommend that you make sure all your songs/data are saved on your computer before starting the battery replacement process.


What is your Privacy Policy? Is my information secure?

Aside from needing a few details from you to complete your order, ipodjuice.com has absolutely no interest in any of your personal information. You will never receive spam from us. We will not give, sell, or provide any of your information to anyone at anytime. Although our technicians briefly power on your device after replacing the battery to verify that everything is working properly, we do not access any data and/or songs that you might have on your iPod. For more information, please see our Privacy Policy for more details.


Can ipodjuice.com replace the battery in my iPod?

Yes! Although our battery replacement instructions are very detailed, we realize that some people just don't feel comfortable cracking open their iPod and messing with circuit boards and power connectors. ipodjuice.com offers several options depending on your level of urgency.


How long does it take to have ipodjuice.com replace my battery?

We typically replace the battery in your iPod on the same day that it is received. In most instances, your repaired iPod is shipped back to you the next business day. You can specify your shipping preferences and level of urgency during check-out.


What does mAh stand for?

The term 'mAh' stands for "milliamp hours" and is a number used to measure the total capacity of a battery. Generally speaking, the higher the number of mAh, the longer the amount of time a battery will last between charges.


Are your kits interchangeable? That is, can I buy the full kit for one of my iPod models and purchase the battery only for an entirely different iPod model?

With the exception of the 4th Generation iPod, iPod Photo, and U2 iPod, the battery replacement instructions and the tools needed to replace the battery in each model iPod vary greatly. Therefore, if you have more than one model iPod, we strongly recommend purchasing the entire battery replacement kit for each.


I have an iPod Shuffle. Do you sell a battery for this player?

Unfortunately, it is very hard to open the iPod Shuffle without breaking it. On top of that, the battery is soldered to the motherboard and quite difficult for the average consumer to replace. It for these reasons that we’ve decided not to offer a battery for the iPod Shuffle.


Why is the 1100 mAh battery a “tight fit” on certain models of the 3rd Generation iPod?

The battery inside the 3rd Generation iPod lays underneath the hard drive, and the ipodjuice.com 1100 mAh battery is a tad thicker than the original, stock battery that came with your player. Our high-capacity 1100 mAh battery easily fits inside the iPod but, when installed inside a 3rd Generation iPod with a chunky 20GB or 40GB hard drive, the two halves of your iPod may not close together completely. There are a couple of things you can do to make the 1100 mAh battery fit inside a 3rd Generation iPod with a 20GB or 40GB hard drive. But if you want to avoid the extra steps, we’d recommend the thinner but still long-lasting 850 mAh battery instead. The thickness of the 1100 mAh battery is not an issue for 3rd Generation iPods with a 10GB, 15GB or 30GB hard drive. But relax – there is a simple work-around to get an 1100 mAh battery to easily fit inside your 3rd Gen iPod so check it out!


Why aren’t the 5th Generation iPod Video batteries (30GB 550 mAh and 60GB or 80GB 850 mAh) interchangeable?

To understand why the batteries are not interchangeable, you must first understand a little bit about the internal layout of the iPod Video: The battery inside the 30GB, 60GB, and 80GB iPod Video lays alongside (not on top of) the hard drive. Since the hard drive inside the 60GB and 80GB iPod Video is almost twice as thick as the hard drive inside the 30GB model, there is more physical space for the original, stock battery (and our 850 mAh battery).

Since the hard drive inside the 30GB iPod Video is thinner, there is less physical space, which is why a thicker battery like the 60GB and 80GB 850 mAh battery just won't fit. Lastly, the 60GB and 80GB iPod Video offers more playtime and therefore demands a more powerful battery than the 30GB version could provide.


Do you service other devices besides the Apple iPod?

Not at this time. We've dedicated ourselves to replacing batteries in the 1st, 2nd, 3rd, 4th, and 5th Generations of the Apple iPod, the 1st and 2nd Generations of the iPod mini, the 1st and 2nd Generations of the iPod nano and the new iPhone.


Will these longer-lasting batteries increase the weight of my iPod?

As a battery's capacity increases, so too does its weight. However, this increase is so slight that it is measured in grams and is hardly noticeable.


What will you do with my old battery after you install a new one for me?

We are committed to protecting the environment. If you opt to have us replace your battery, we hand the old, original stock battery over to an approved handler of hazardous material, who disposes of it in an environmentally-friendly manner. If you wish, we can return your old battery along with your serviced iPod - just let us know during check-out.


What should I do with my old, original stock battery after I’ve replaced the battery?

We’d be more than happy to dispose of your old iPod battery for you. Just wrap it up and send it back to the same return address that was on your shipping label. Please don’t place the old battery in a regular envelope or it will break free during transit and all we will receive is an empty envelope with a rip in it (this really happens!). Instead, use a padded mailer (the white one that your kit probably arrived in will work nicely) and include a printout of your order number so that we can let you know that we’ve received your battery, which we will dispose of it properly for you.


Where did all the great images on your site come from? Did you take them yourself? Can I use your images on my website?

All of the images that you see on our website were taken by a professional photographer, and then edited by a graphic designer (and this process is not cheap!). None of the images on our site were taken from Apple Computer, Inc. or any other sources. We respectfully request that you do not use any of the images on our website without first obtaining permission to do so. You can read more about this (and see our photographer in action!) on our Copyright page.