LCD or Glass/Digitizer Failure During The First Year

If we sent you an LCD or Glass/Digitizer to install by yourself and it has failed completely OR it fails to provide the advertised performance during the first year from the date of purchase, please follow these steps to obtain a brand new replacement part:

  1. Please contact us and let us know the exact nature of your problem. The more details that you can provide about what you are experiencing, the better. More often than not, perceived screen issues can be resolved with a few simple tips and/or pictures that we can provide to you via email or over the telephone. Please include your Order Number so that we can expedite our response.
  2. If there truly appears to be an issue with your new part and a replacement is warranted, we will send you an email that contains (1) a link to the same part you ordered, and (2) a coupon code that will deduct the cost of a new part and the cost of USPS First Class Mail (domestic) or International First Class Mail (international) shipping. Use the link and coupon code to place a new order on our website, where you can opt for a faster return shipping method at your additional expense. Because you will be placing a new order on our website, and you could potentially purchase faster shipping or additional items, you will be required to enter your credit card information again, even if your order total is a zero balance. Please make sure that you not only enter the coupon code in the ‘Coupon Code’ field, but that you also hit the ‘Apply Coupon Code’ button before entering your credit card information, or your discount will not be applied, and your credit card will be inadvertently charged.
  3. Once we receive your new order for the replacement part, we will ship it to you. You will receive a shipping notification from us when your replacement part ships from our location.
  4. We encourage you to return the first part (and your original stock part, if you wish) to us for disposal.

Note: Please let us know if any of your billing or shipping information has changed since your original order was placed.

Note: We reserve the right to charge you for all extra shipping expenses we incurred during this time if it turns out that our part was not faulty.

Note: On the off-chance that you request more than one replacement part during the ten year time frame, coverage does not start over with your replacement part, but is tied to your original first date of purchase.